PRIVACY POLICY
Last Updated: [12-12-2025]
1. Introduction
Welcome to SUSILA TELECOM. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.susilatelecom.com] (the “Site”), use our mobile application, or purchase our products and services.
By accessing our Site and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Personal Information You Provide Directly:
- Contact & Identity Data: Name, email address, phone number, shipping and billing address.
- Account Data: Username, password, profile preferences.
- Transaction & Payment Data: Payment method details (credit/debit card number, expiry date, CVV, UPI ID), purchase history, and order details. Please note: we use secure, PCI-DSS compliant third-party payment processors; we do not store full payment card details on our servers.
- Communication Data: Records of your communications with us (customer service inquiries, feedback, reviews).
B. Information Collected Automatically:
- Device & Usage Data: IP address, browser type and version, time zone, operating system, device identifiers, and other technical data.
- Browsing Data: Pages you visit on our Site, time spent on pages, clickstream data, products viewed or searched for.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, manage your account, and deliver products.
- To communicate with you about your orders, account, and our services.
- To process payments and prevent fraud.
- To personalize your shopping experience and show you relevant product recommendations.
- To improve, test, and monitor the effectiveness of our Site and services.
- To send you marketing and promotional communications (with your consent where required by law).
- To comply with legal obligations and protect our legal rights.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, delivery, marketing, data analysis, and IT services. These parties are contractually obligated to protect your data.
- Legal Compliance & Safety: To comply with applicable laws, regulations, legal processes, or government requests; to protect the rights, property, or safety of SUSILA TELECOM, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, where customer information may be transferred as a business asset.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access & Correction: The right to access and update your personal information in your account settings.
- Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email.
- Cookies: You can adjust your browser settings to refuse cookies.
- Data Deletion: You may request the deletion of your account and personal data, subject to certain legal obligations we may have to retain records.
To exercise these rights, please contact us using the details in Section 10.
7. Third-Party Links
Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our services after any change constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
SUSILA TELECOM
Email: [support@susilatelecom.com]
Phone: 9220294518