Terms and Conditions

Terms and Conditions

Last Updated: [12-12-2025]

Welcome to SUSILA TELECOM (the “Site”), operated by SUSILA TELECOM (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, services, and purchases made through the Site. By accessing, browsing, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Agreement to Terms

By using our Site, you agree to these Terms and Conditions and our Privacy Policy (which is incorporated herein by reference). If you do not agree to all of these terms, you must not access or use the Site.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Eligibility

To use our Site and make purchases, you must:

  • Be at least the age of majority in your state or province of residence.
  • Have the legal capacity to enter into a binding contract.
  • Provide accurate and complete information when creating an account or making a purchase.

4. Products & Services

  • Descriptions: We strive to display product colors, features, specifications, and details as accurately as possible. However, we do not guarantee that your screen’s display of any color will be accurate. All products are subject to availability.
  • Pricing: Prices are listed in RUPEES. We reserve the right to change prices at any time. Despite our best efforts, a small number of items may be mispriced. If we discover a pricing error, we will notify you and either cancel the order or give you the option to reconfirm at the correct price.
  • Limitations: We may limit or cancel quantities purchased per person, per household, or per order at our sole discretion.

5. Orders & Payment

  • Order Acceptance: Your placement of an order is an offer to purchase. We reserve the right to accept or decline your order for any reason (e.g., product availability, errors in pricing or description, suspected fraud).
  • Payment: You agree to provide current, complete, and accurate payment information. By submitting payment details, you represent that you are authorized to use the payment method.
  • Sales Tax: We are required to collect applicable sales tax for orders delivered to jurisdictions where we have a tax nexus.

6. Shipping, Delivery & Risk of Loss

  • Shipping Policy: Please see our separate for details on shipping methods, costs, and delivery estimates.
  • Risk of Loss/Title: Title to the physical goods and risk of loss passes to you upon our delivery of the items to the carrier.

7. Returns, Refunds & Exchanges

All purchases are subject to our  which is incorporated into these Terms. Please review it carefully before making a purchase.

8. Intellectual Property

All content on this Site (text, graphics, logos, images, software, etc.) is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. User Accounts & Conduct

  • Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities under your account.
  • Prohibited Conduct: You agree not to:
    • Use the Site for any illegal purpose.
    • Violate any laws in your jurisdiction.
    • Infringe upon our intellectual property rights or the rights of others.
    • Transmit any viruses, malware, or malicious code.
    • Use any data mining, robots, or similar data gathering tools.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of any linked site. Links are provided for your convenience only.

11. Disclaimer of Warranties; Limitation of Liability

  • Site “As Is”: THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, SUSILA TELECOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless SUSILA TELECOM and its officers, directors, employees, and agents from any claim, demand, or damage (including reasonable attorneys’ fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the DELHI/INDIA, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in INDIA, DELHI, and you consent to the personal jurisdiction of such courts.

14. Termination

We may terminate or suspend your access to the Site immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

16. Contact Information

For questions about these Terms and Conditions, please contact us at:
Email: support@susilatelecom.com

Key Policies to Create Alongside Your Terms & Conditions:

  1. Privacy Policy: Non-negotiable. Details what data you collect (names, emails, payment info, cookies) and how you use, store, and protect it. Required by laws worldwide.
  2. Shipping Policy: Clearly states processing times, shipping methods, costs, delivery estimates, and any international restrictions.
  3. Return & Refund Policy: Details the time frame for returns, condition items must be in, who pays for return shipping, and how refunds are processed.
  4. Copyright/Trademark Policy: If relevant, a DMCA (Digital Millennium Copyright Act) notice for reporting infringement.

Placement and Consent:

  • Checkbox at Checkout: The most critical place. Have a mandatory, unchecked checkbox stating: “I have read and agree to the Terms and Conditions and Privacy Policy.” The link should be clickable.
  • Footer Link: Include a clear link to your Terms in the footer of every page on your website.
  • Account Registration: Include the checkbox and link when users create an account.

By using this template as a foundation and working with a lawyer, you can create a robust legal framework that protects your e-commerce business and builds trust with your customers.

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